GBS Inter-Company Cost/Utilization Recovery (ICR)


The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee leads technical support or the business processes.


Experience and working knowledge in key functional processes. Awareness of business activities.

Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.


Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
  • At least 2 years experience in Client communication, this role interacts regularly with the Partners, and Sr. Management for both the opportunity and resource management tasks
  • At least 2 years experience in Client service experience
  • At least 2 years experience in recruiting and/or hiring professional staff
  • At least 2 years experience in Microsoft Office Experience
  • At least 2 years experience in Credibility and influence with client facing, operations and finance leaders
  • English: Fluent

Group ID: GBS
Brands: IBM
Country: Costa Rica
Job Family: Not Applicable

Tipo: Tiempo completo

Experiencia: Principiante

Categoría: Human Resources

ID de Referencia: 89954BR

Fecha publicada: 23/03/2017